fhios offers real expertise and insight which is invaluable in addressing usability as an issue, a thoroughly professional approach and a pleasure to work with.
Head of Online Services, Business Links for London
Business Link for London is part of the national Business Link network that provides expert, impartial and practical business advice to London's small and medium sized businesses. It assists these businesses by providing expertise in areas such as Finance, Technology, Human Resources and Sales & Marketing. Business Link for London was quick to recognise the role the Internet could play in delivering information and support to its members, as such it has invested a great deal of time and commitment to the development and evolution of its Internet site.
Business Link for London wanted to ensure that its site was meeting the needs of its users and presenting access to important information and services in a usable and accessible way. To ensure this was achieved effectively it appointed fhios as its chosen agency to provide strategic consultancy and ongoing research on usability, accessibility and information architecture.
As part of this process fhios developed a research strategy to meet objectives such as investigate current user needs and requirements; design an informational solution directly meeting user needs; build a picture of the customer's future needs and requirements; outline a solution which is sustainable in meeting existing and future user needs as well as replicable in terms of the chosen methodology. fhios adopted a phased strategy involving a combination of research techniques such as expert usability analysis, usability testing and personae development with the emphasis on providing actionable design recommendations at each step in the process.