We often look to fhios for some of our most urgent and
actionable research, their #methodological approach and efficient reporting make them a valuable supplier. They are flexible but reliable too, which also makes them a pleasure
to work with.
Head of Product Research, Orange
Orange is one of the world's most advanced and fastest-growing mobile communications companies. Over the last 5 years it has grown to become one of the world's strongest and most recognised brands.
Orange has placed the customer and the customer experience at the heart of its business and as a result has created experience and research teams to focus on the analysis and improvement of the Orange experience across customer touch points.
To help in this role Orange selected fhios to provide ongoing support in a number of strategic research projects focused on the improvement of the overall Orange customer experience.
fhios has undertaken a wide range of projects for Orange including Usability Testing of a range of mobile devices, expert inspections of user interfaces, customer attitudes and customer experience analysis across a range of channels. These projects have included pan-European research and the development of innovative bespoke research methodologies to address the specific needs of Orange.
fhios’ research has provided Orange with new insights into many components of the customer experience and has provided data that has guided Orange in making active improvements and enhancements. Many of the projects currently in progress are focused on the delivery of measurable improvements and benefits.