Understanding and measuring customer experience is one of
our main service lines. So it should come as no surprise, that when our clients visit our modern, state of the art usability studios or focus group rooms to observe research sessions, we place a high emphasis on their comfort and overall experience.
Gaelle Vallade, Customer Services Manager
fhios is based in Central London where it has its own suite of usability studios, focus group rooms and client observation suite. The facilities are bright, airy and comfortable and equipped with the latest audio and DVD video recording equipment. Additionally, fhios has portable testing and video equipment for field test and access to other studios throughout the UK & Ireland, Europe, the Americas and Asia/Pacific.
fhios places great professional and ethical emphasis on recruiting for our research projects, as we firmly believe that the quality of the findings is only as good as the quality of the participants. With this in mind, fhios has a dedicated and experienced recruiter and its own recruitment database containing many thousands of opt-in potential participants. fhios is very strict with the frequency of which participants can take part in research and apply strict screening criteria to ensure that we get the most appropriate candidates to meet the project goals. fhios also partners with a specialist research recruitment agency for highly specialist participant profiles.