fhios Research
A customer centric approach
fhios provides a number of point-in-time research services covering areas such as usability, eye tracking, concept testing, brand perception and competitive benchmarking. Our services address key business issues in the support of our clients when developing or evolving new products, services and interfaces. They provide the insight to understand customers' needs, goals, habits and satisfaction levels when they engage with them and their competitors and provide conceptual and design validation that result in actionable recommendations for improvement.
fhios experience
Since 2002, fhios have conducted over 300 research projects in over 30 countries in areas such as web/e-commerce sites, mobile interfaces, handsets and devices, call centres, intranets and prototypes across all industry sectors and local/national government employing methods such as:
- Usability Testing
- Expert Inspections
- Eye-Tracking
- Focus Groups
- Content Audits
- Accessibility Audits
- Ethnographic/ Contextual Studies
- Mystery Visitor/ Shopper
- Quantitative Customer Experience Measurement
Research Methods
Enquire here about fhios customer experience research and design services.
